Every machine you're responsible for, on your phone.

No, and we say so up front. We provide the ticketing system that connects your users to your IT person, with a trail. We don't staff a help desk. If nobody in your company handles IT, we're not the right fit yet - and we'll tell you so on the quote form rather than after you've signed.

Response times to platform problems, by severity, set out in the service agreement you sign. We don't publish an uptime percentage; we'd rather show you the measured history than quote a number we don't control.

Planned maintenance happens Sundays between 4:00 and 4:30 a.m. Eastern. Services restart one at a time and each is back within a few minutes. Urgent fixes can happen outside that window.

No. Everything is delivered remotely, from Pittsburgh to anywhere in the US. If a job genuinely needs hands on hardware, we'll say so and help you find local hands - but we won't pretend to be them.

Your logs and dashboards run on cloud servers in Ashburn, Virginia. Nightly backups of those servers are kept on SYB-controlled equipment in Pittsburgh, Pennsylvania, with a second copy in SYB's Dropbox account. Pulseway's own service runs in Pulseway's cloud. We'll list every system that touches your data in the agreement, including the automation that reads it.

Any month. When you do, we export your full history in open formats, hand it over, and delete our copy with written confirmation 30 days after the export is delivered. Backup copies expire on their own within 60 days after that. We'd rather you stay because it works than because leaving is hard.

Because we don't sell a staffed help desk, and because the platform is tended by automation we built rather than by billable hours. You pay for the software and the people-designed process behind it. When you actually need a person's time, that's quoted separately and visibly.

By default, the telemetry and operating-system logs from every Pulseway-managed machine. That is the Minimal onboarding tier, and the setup fee covers it. Beyond that it is flexible: application logs from your servers, firewalls and network gear, line-of-business applications, cloud services. We scope those with you in conversation, because the configuration effort scales with what you want kept.

We're not a compliance consultancy and we don't certify anything. The platform does keep the records insurers and auditors commonly ask about: patch reports, a device inventory, twelve months of operating-system logs, alert history, and ticket history if you use the helpdesk. Your IT person can pull them from the logins we give you and hand them to whoever is asking. If you need a formal audit against a framework, we'll point you to a specialist.

It changes which devices we manage, not our price. We never install our agent on a card terminal, a point-of-sale system, or any computer that stores, processes or transmits card numbers. We also stay off anything connected to them or able to affect their security, such as a server that signs them in, a computer used to manage them, the router or firewall their traffic passes through, or a website that sends customers to your checkout. We never collect card data. If your office computers share a network with your payment systems, we check at review that the two are separated. If card terminals are the only things that handle card numbers, we can instead check that they use a PCI-listed point-to-point encryption solution, or their own phone or cellular line with no link to your office network. If none of that holds, the network needs separating first, by you or your network provider, or we're not the right fit. Those payment systems stay with your payment provider and whoever supports them. Before anything is signed we confirm with you, in writing, exactly which devices we manage. We're not a PCI assessor, and we don't take on your payment environment.